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Q: How long has ASPenLink been in business?A: ASPenLink's founders have been collectively involved in healthcare for over 30 years. Back to topQ: How will I know I'm on the cutting edge with ASPenLink?A: Our staff is experienced in healthcare practice management (private practice and institutional), medical billing and accounts receivable management, hospital operations management, benchmarking, systems development, resource deployment, information technology infrastructure, compliance, and finance. They have certifications by the Medical Group Management Association (MGMA) and the Healthcare Billing and Management Association (HBMA). These certifications are renewed annually by maintaining rigorous continuing education programs. ASPenLink is uniquely qualified and positioned to be a key resource for your success. Back to topQ: Wouldn't it be more cost effective to purchase my own software package?A: The ASPenLink solution eliminates your need to incur huge capital expenditures or loans for software and IT platforms, not to mention access to staff with extensive experience in the industry who have already configured the set-up so you can begin processing in the shortest time possible. ASPenLink is the most cost effective solution when you compare equivalent software packages, the cost of implementation, updates, upgrades, and maintaining your own systems in-house. Similar ASP services cost more and offer fewer features or inferior software. Back to topQ: What if I only need appointment scheduling and not a full blown practice management program?A: We can offer that to you at a reduced rate. [Contact us] for a consultation Back to topQ: How do you charge?A: We charge a monthly fee per concurrent user logged onto the system at any one time. There is a 3 user minimum to get started. Back to top
Q: What Happens If the Network Goes Down?A: Any network downtime detected on every interface of every server on the ASPenLink network is reported within seconds with Compaq-managed SNMP traps and critical problems are immediately paged to system administrators. All ASPenLink routers are monitored 24/7 by datacenter administrators and ASPenLink's technical staff are immediately notified of any problems that arise on the network. Back to topQ: What Happens If the Power Goes Down?A: ASPenLink's cabinets are protected with 3 levels of power redundancy. All cabinets are first equipped with an APC Smart-UPS 5000VA RM XL Uninterruptible Power Supply with step-down transformers supplying power to APC Switched-Rack Power Distribution units. This means the power on every outlet an ASPenLink server is connected to can be remotely cycled from an ASPenLink administrators PC, PDA, or cell phone. Each ASPenLink server is also equipped with a redundant power supply connected to a completely separate 20A power source meaning that if one power supply fails, the redundant power supply kicks in on a separate circuit and administrators are immediately notified. The second level of redundancy is provided by a 300 KVA UPS system that provides 1,000 amps of 208 volt power to all datacenter cabinets and cages providing an additional 15 minutes of power protection. Finally, the facility is backed-up by 2 1.75 megawatt diesel generators with 24 hours of fuel supply on site which comes online within 9 seconds of utility power loss detection. Back to top
Q: I want to log in to ASPenLink over the Web but the "Connect" button is greyed-out. What do I do?A: When you visit ASPenLink's website for the first time, please choose "Yes" when you are asked to install the Remote Desktop ActiveX control. This will allow you to click the "Connect" button. Back to topQ: After I log on, the windows are coming up very slow. How can I speed this up?A: When logging on, select a lower bit depth from the drop-down box. Back to topQ: I need another user added to my profile. How can I do this?A: Please visit the support section of the website and contact the authentication representative by phone or email. Back to top |